Anyone wishing to be employed as a CCTV operator for public space surveillance has to be in possession of a license issued to them by the Security Industry Authority (SIA). This nationally recognised qualification, which is endorsed by the SIA, is the industry standard and enables a CCTV operator to meet one of the requirements to apply for their license to practice.

 

What subjects are covered in the Syllabus?

 

Working in the Private Security Industry

• Session 1: Awareness of the Law in the Private Security Industry
• Session 2: Health and Safety for the Private Security Operative
• Session 3: Fire Safety Awareness
• Session 4: Emergency Procedures
• Session 5: The Private Security Industry
• Session 6: Communication Skills and Customer Care

 

Working as a CCTV Operator

• Session 1: Awareness of the Law in the Private Security Industry
• Session 2: Health and Safety for the Private Security Operative
• Session 3: Fire Safety Awareness
• Session 4: Emergency Procedures
• Session 5: The Private Security Industry
• Session 6: Communication Skills and Customer Care

 

Practical Operation of CCTV Equipment

• Session 1: Introduction to the Roles and Responsibilities of the CCTV Operator and other CCTV Staff
• Session 2: Codes of Practice, Operational Procedures and Guidelines
• Session 3: CCTV Equipment and its Operation
• Session 4: Control Room Communications and Access Control
• Session 5: Legislation
• Session 6: Dealing with Incidents
• Session 7: CCTV Surveillance Techniques
• Session 8: Emergency Procedures in the CCTV Control Room
• Session 9: Health and Safety at Work in the CCTV Environment

 

What Support Material is Available?

You will work through a course hand book which you will be given at the beginning of the course. This covers the knowledge required as a minimum standard for entry to the industry, as agreed by the members of the national steering and executive committees. It provides candidates with a clear reference as to their duties and responsibilities.

 

How is it Assessed?

Working in the Private Security Industry – This unit is assessed by a multiple choice examination consisting of 25 questions. Pass rate 80% (20 correct answers)

Working as a CCTV Operator - This unit is assessed by a multiple choice examination consisting of 43 questions. Pass rate 70% (30 correct answers)

Practical Operation of CCTV Equipment - This unit is assessed by practical assessment throughout the training

The answers to all questions can be found inside the course handbook. All examination papers are produced from a central question bank. They are independently marked by awarding bodies.

This qualification, which is regulated by Ofqual and is worth 4 credits, follows the SIA’s new specification. The unitised structure reduces overlap between subject areas making it easier for learners to gain qualifications for additional sectors (Door Supervision, Security Guarding etc.) as they will only need to sit the additional units.